Returns/Refunds

At New Market Spices, we strive to provide our customers with the highest quality products. However, we understand that there may be instances where you need to return an item. This page outlines our return policy and provides you with all the necessary information to make the return process as smooth as possible.

Eligibility

In order to be eligible for a return, your item must be in the original packaging. Your return request must be made within 30 days of receiving the item.

Return Process

If you wish to return an eligible item, please follow these steps:

1. Contact our customer service team at NewMarketSpices@gmail.com within 30 days of receiving your order. Please provide your order number and a detailed explanation of the reason for the return.
2. Our customer service team will review your request and provide you with further instructions. If your return is approved, they will provide you with a return shipping label.
3. Package the item securely and affix the return shipping label to the package and drop it off at your nearest post office or shipping carrier.
4. Once we receive the returned item, our team will inspect it to ensure that it meets the eligibility criteria. If the return is approved, we will process a refund to your original payment method within 7 business days.

Refunds

If your return is approved, we will initiate a refund to your original payment method. The time it takes for the refund to be reflected in your account may vary depending on your payment provider.

Contact Us

If you have any further questions or concerns about our return policy, please don't hesitate to contact our customer service team at NewMarketSpices@gmail.com. We are here to assist you and ensure your satisfaction with our products.